Exchange/Return

We are here to support you.

In case of any delays, you can reach us via our WhatsApp number. All requests are processed in the order they are received.

Maximum waiting time: 24 hours.

What is the Exchange Period for Products?

You must ensure the item reaches us within 7 (seven) days from the day your order is delivered to you, and you may exchange the product you purchased for your desired size, color, or a different item. You can request a shipping code via our WhatsApp line ( 0 546 890 3425). After receiving the code, you can drop off the package at the shipping company.

Shipping costs are the responsibility of the buyer. Exchanges are processed and the packaging process begins within 7 business days. During promotional periods, package dispatch times are 5-7 business days.

* Returns are available for products that are unused, unwashed, have not lost their originality, have not been deformed while being tried on, and have their tags intact; however, if the purchase was made during any campaign on our website, only exchanges are available. Within the 7 (SEVEN) day period, it is mandatory to notify the Seller via phone or WhatsApp ( 0 546 890 3425) number, which will be sufficient for a return.Product exchange terms are based on the Law on Consumer Protection No. 4077. Returns are not accepted after a product exchange has been performed.

Evening gowns - All items in the Evening Gown category are produced for SPECIAL occasions and are delicate. Due to Emine Aydın’s terms and the fact that evening gowns are classified as 'daily/single-use' items, returns are not accepted; 'only' exchanges are made. Product exchange terms are based on the Law on Consumer Protection No. 4077. For an exchange, the item must be handed over to the courier in a proper package within 24 hours of receipt WITHOUT ANY USE WHATSOEVER; if 24 hours pass or in the event of misuse, the product will not be accepted. 

Due to fabric sensitivity, returns or exchanges are not provided for our models where it is stated in the product specifications that returns are not accepted.

Once a notification is made to our support line for a return/exchange request, the time limit is waived.

 

* Refunds are processed to the consumer's bank account or the card used for the purchase within 14 business days. The returned product(s) must be unused, in a condition suitable for resale by the Seller, and have their tags intact, in accordance with the provisions of Article 6 of this Agreement. Otherwise, the product will be sent back. International orders are not subject to distance return rules.

* Only exchanges are available for BUY 1 GET 1 FREE and BUY 2 PAY FOR 1 campaigns.

* Due to hygiene conditions, returns are not accepted for modest swimsuits (tesettür mayo).

* Shipping costs for defective products (flaws, tears) are covered by the Seller.
Shipments sent to us outside of our contracted shipping companies will not be accepted.

* The new version of the product you wish to exchange is shipped within 7 (seven) business days. (Since made-to-order products are not in stock and require a production phase, exchanges may exceed 7 (seven) business days.)

* The product you wish to exchange must be unworn/unused, unwashed, not dry-cleaned, have the tag intact, and have no deformations.

* You must send the product via our contracted shipping company, PTT; before sending, you can contact us via our WhatsApp line ( 0 546 890 3425) and you will be provided with a PTT SHIPPING CODE. 'Shipping costs are the responsibility of the buyer.' When a refund is issued, the shipping cost is deducted from the refund.

  • No returns are processed for discounted, outlet, and end-of-season campaign products (including warehouse days, free shipping campaigns, 50% discount, 2nd/3rd product discounts, subscriber discounts, etc.); only exchanges are available.
  • For products purchased through outlet and end-of-season campaigns (such as warehouse days, free shipping campaigns, 50% discount, 2nd/3rd product discounts), exchanges are only valid for products within the same discounted category.
  • Only exchanges are made for knitwear and fiber-filled products due to their delicate structure, as well as for standard size and oversized items. Announcements for our campaign products are frequently made in the product description section or on our social media accounts (stories/posts). 

* All products you purchase will be delivered to you by our contracted shipping companies under the “EmineAydın” guarantee.

**** When receiving your product, please ensure the shipping package is not deformed. (By signing the document provided by the courier when receiving the shipment, you declare that you have received the shipment without issues.) The shipping company does not accept responsibility if a damaged (punctured) package is accepted. 'Orders must be checked upon delivery for online purchases'.