How much is the shipping fee?

The shipping fee for domestic orders placed through emineaydin.com.tr is 120 TL. The fee for Yurtiçi Kargo is 122 TL. This amount is charged to the customer during the ordering process. (Products with Free Shipping or special shipping campaigns are covered by our company and are reflected as free of charge to the recipient.) Promotional shipping fees are deducted in case of returns.

Shipments are dispatched via HepsiJet Kargo, Ptt Kargo, and Yurtiçi Kargo.

Cash on Delivery (COD) orders are processed via Yurtiçi Kargo and Ptt Kargo. Our Cash on Delivery shipping fee is 180 TL.

Yurtiçi Kargo is 122 TL - Ptt Kargo and Hepsijet Kargo are 120 TL.

The Cash on Delivery service fee is 60 TL.

The service fee is the fee for the shipping company's cash or credit card payment processing at the door.

Different orders placed on the same day are sent in the same shipment, and only a single shipping fee is charged.

 Which shipping company will my order be sent with?

emineaydin.com.tr carries out its shipping operations via HepsiJet Kargo and, by preference, Yurtiçi Kargo and PTT Kargo. Shipments related to your orders are delivered to the address you specified via HepsiJet Kargo and, by preference, PTT Kargo.

Can I change the delivery address of my order?

If your order has not yet been handed over to the courier, you can change your address details. If your package has already been dispatched, an address redirection can be performed.

Shipping Dispatch Days.

Orders are handed over to the courier every weekday. (In urgent cases, exceptions may be made outside of specific shipping days.) During promotional periods, delays in package dispatch may occasionally occur due to high volume.

Due to promotional periods, our shipping dispatches are processed within an average of 5 days.

My order has been dispatched. I want to change the Address / Name-Surname / Phone number

You can contact us via our WhatsApp line at 0 546 890 3425 so that we can forward your updated address / Name-Surname / number information to the shipping company.

Is delivery made on public holidays?

Shipping companies do not make deliveries on public holidays.

Can shipping dispatch days change during a promotional period?

During discount periods such as November campaigns, special sale events, or holiday campaigns, our shipping dispatches are processed within a maximum of 5 days.

My order arrived while I was not at my address

The shipping company delivers your order to the address you provided. In case you are not at your address, the carrier will contact you to provide detailed information about your delivery process and inform you of which branch your cargo is at. Usually, your package is left at the shipping branch closest to your address, and you must pick it up from the branch within 2 business days. Otherwise, the cargo is returned to us. If an extraordinary situation arises regarding the cargo, you may contact the branch.

Alternatively, you can get detailed information about your cargo using the tracking number sent to you via SMS by the carrier. (Cargo SMS messages are sent to your contact numbers after 19:00 once the cargo is dispatched. Since errors may occur due to certain operators, if you do not receive a tracking SMS, we kindly request that you ask for your tracking number via our WhatsApp line.)

The shipping company intends to deliver your order to the specified address. (If it is not delivered, an inquiry can be made about the distributor; therefore, a situation where it is not delivered should not occur.)

Whether or not distributors call the customer depends on the distributor's personal initiative.

Our customers are required to track their orders personally.

In cases where the package is not picked up from the distributor or you were not at the address, you must collect your cargo from the branch closest to you; shipping fees for cargo that is not collected will be charged to you.