SHIPPING AND DELIVERY

How much is your shipping fee?

For domestic orders placed via emineaydin.com.tr, the shipping fee is 80 TL. This amount is reflected to the customer during the ordering process. (Free Shipping and Shipping Campaign products are covered by our company and reflected to the other party as free shipping) The shipping fees with the campaign are deducted from the refund.

Yurtiçi Kargo and PTT Kargo Cash on Delivery Service Fee is 40 TL and the Service Fee is the Cargo Company's cash or credit card payment service fee at the door.

Different orders you place on the same day are sent with the same cargo and only one cargo payment is taken.

Which company will ship my cargo?

emineaydin.com.tr continues its cargo operations with Yurtiçi Kargo and preferably PTT cargo. The cargo of your orders is delivered to the address you specified via Yurtiçi Kargo and preferably PTT cargo.

We can reduce your delivery time to half a day by providing courier cargo to certain provinces and centers.

At what time will the product I purchased be delivered?

Your order is sent to the delivery address you specified by Yurtiçi Kargo and preferably PTT Kargo during working hours of 09:00 - 17:00 (weekdays and Saturdays).

Can I change the delivery address of my order?

If your order has not been shipped, you can change your address information. If your package has been shipped, Address Forwarding is done.

Shipping Departure Days.

Orders are shipped every weekday (in case of emergency, the cargo may be shipped outside of a certain day with an exception) During Campaign Periods, there may be occasional disruptions in package deliveries depending on the density.

My order has been shipped. I want to change my address / name / number.

You can contact us via our Whatsapp line at 0551 028 65 45 so that we can forward your current address / Name Surname / Number information to the cargo company.

Are deliveries made on public holidays?

Cargo companies do not make deliveries on public holidays.

Can you send the product I purchased early?

The product you purchased will be delivered to the cargo company within 48 hours at the latest. (In case of emergency, the cargo company may ship outside of a certain day with an exception.)

My order arrived when I was not at my address.

The cargo company delivers your order to the address you specified. In case you cannot be at your address, Yurtiçi KARGO, which follows the process of your cargo reaching you, will contact you to provide detailed information and inform you which branch your cargo is at. Usually, your package is left at the cargo branch closest to your address and you must collect it from the branch within 2 business days. Otherwise, the cargo is sent back to us. In case of an extra situation regarding the cargo, the branch can be contacted.

Or you can get detailed information about your cargo from the tracking number sent to you by Yurtiçi KARGO via SMS. (Cargo SMSs are sent to your contact numbers with a tracking code after 19:00 after the cargo is shipped and since errors may occur due to some operators, if you do not receive the tracking SMS, we kindly request that you request your tracking number from our Whatsapp line.)

The cargo company MUST deliver your order to the address you specified. (If it is not delivered, the distributor can be questioned, so there is no such thing as not delivering it.

The distributor's calling to the customer is up to the distributor's personal initiative,

Our customers must personally check the tracking of your order.

In cases where the cargo is not received from the distributor or has been sent to the address but you cannot be there, you must pick up your cargo from the nearest branch. The shipping costs of the cargo you have not received will be reflected on you.

PRIVACY POLICY

Our Privacy Policy

The privacy policy does not apply to other sites on the web pages or to which links are provided. By entering and using this site, you accept these privacy policies.

Our company has adopted the principle of protecting the privacy of visitors to the website. However, our company is authorized to provide information about sales, visit traffic, related site information, and aggregate statistics by users, and this information will not include personal details.

In order to respond to your questions, fulfill your requests or manage interactive customer programs, we may need to ask for personal information such as your name, address, e-mail address and telephone number. Sharing this information with us and becoming a member of our site will be done with your request and approval. The information received is kept securely in the database.

We may use this information to respond to your requests, to contact you by post, email or telephone to inform you of our new products, services and promotions. If you request any services or submit content to this site, we may need to contact you for additional information required to process or fulfil your request. However, we will not provide these details to any third party without your permission, unless required by applicable legislation, and sharing information with third parties is prohibited by law.

What Rights Do You Have?

In accordance with Article 11 of the Personal Data Protection Law No. 6698, visitors, To emineaydin.com.tr by applying, regarding themselves,

+ Learning whether personal data is being processed,

+ Request information regarding the processing of personal data,

+ To learn the purpose of processing personal data and whether they are used in accordance with their purpose,

+ Knowing the third parties to whom personal data is transferred, either domestically or abroad,

+ To request correction of personal data if it is processed incompletely or incorrectly and to request notification of the action taken to third parties to whom personal data is transferred,

+ Requesting the deletion or destruction of personal data in case the reasons requiring processing are eliminated, even though it has been processed in accordance with the Law and other relevant legal provisions, and requesting that the action taken within this scope be notified to third parties to whom personal data has been transferred,

+ To object to the emergence of a result against the person by analyzing the processed data exclusively through automatic systems,

+ In case of damage caused by unlawful processing of personal data, the person has the right to demand compensation for the damage.

The rights in question will be evaluated and finalized within 30 (thirty) days in any case when communicated by personal data owners using the methods specified in the Policy on the Processing and Protection of Personal Data prepared by emineaydin.com.tr within the scope of Law No. 6698. Although it is essential that no fee is charged for the requests, emineaydin.com.tr reserves the right to charge a fee based on the fee schedule determined by the Personal Data Protection Board.

Changes to Consent and Privacy Policy

With its Privacy Policy (“Policy”), emineaydin.com.tr aims to provide detailed explanations to its users about the scope and purposes of Cookie use and to inform its users about Cookie preferences. In this regard, if the Cookie information warning on the Platform is closed and the Site is continued to be used, it is deemed that consent is given to the use of Cookies. Users always have the opportunity to change their Cookie preferences.

emineaydin.com.tr may change the provisions of the Policy at any time. The Current Policy shall enter into force on the date it is published on the Platform.